How refunds work

About refunds on this site

If you are looking for a way to get money back, this page will help you see who is responsible. If the operator’s site is unavailable, that does not mean its refund rules no longer apply.

The rules of 1win

Under most operators’ rules, picking the wrong event is not grounds for a refund. Stakes on cancelled events are returned automatically, without a separate request.

Payment errors

If money has left your account but is not on your balance, make no new deposits until it is sorted out. Cashback and loss refunds are bonus programmes, not money being returned.

Withdrawals and disputes

The operator sets the minimum and maximum withdrawal amounts. Disputed payments often lead to funds being held on the account until the matter is resolved.

What to keep

If you contact support again, refer to the number of your previous request. Be careful: nobody can get your money back for a fee; that is a scam.